ABOUT US
Interview
Interview
Lauren Brown
- AAACC Certified Mental Health Coach
Gerontology Specialist
- AACC Certified Professional Life Coach
- IBCC Certified Advanced Christian Life Coach
- NCCDP Certified Dementia Practitioner
- PhD Human Behavior
Alzheimer’s Specialization
Mike Cozad
- AACC Certified Mental Health Coach Grief & Loss Specialist
- AACC Certified Professional Life Coach
- Calls are scheduled for a consistent, set time of the day. Each call to the Coachee is 15-20 minutes with their individual life/mental health coach, followed by post-call documentation by the coach (approx. 30 min total).
- ALL calls are transcribed, recorded, AND confidential, except the elements of the calls addressing a concern. During the documentation period, changes will be notated and discussed with management when a notable change occurs, to determine whether to continue to monitor (minor sounds “off”) or to immediately contact the Team Leader (anything more than minor). The Team Leader will receive a call from the Phone Home coach or management.
- It is the responsibility of THE TEAM LEADER to follow up on the stated concerns with medical or
other appropriate personnel.
TERMS TO KNOW
COACH
Coachee
Dementia Practitioner
Life Coach
Management
Mental Health Certified
Has completed an addition of 30 hours of training, certified by AACC
Mental Health Trained
Team Leader
Certifying Organizations
What Is a Dementia Practitioner?
As defined by the National Council of Certified Dementia Practitioners
When Do You Use
Trained Coaches Vs. Certified Coaches?
Questions on faith-based certifications...
However,
IF the coachee is a Christian, AND wants to have faith-based conversations, they will
indicate that on their interest form. Team leaders may NOT ask for coaches to have
faith-based conversations for the coachee.
At ANY time, however, coachees, team leaders, and/or their families MAY contact
Phone Home with prayer requests.
Why Are All Calls Recorded Do the coachees/team leaders have to be Christians?
No, not at all.
Are you going to talk Bible?
Not at all.
Are you going to preach to us?
Again, not at all.
Will you push for us to become religious?
Absolutely not.
Our Plans
STEP 1
STEP 2
STEP 3
Get In Touch
Phone Number
+1 (872) 270-5588
Lauren.VibrantLifeCoach@gmail.com
Address
311 East Main St The Bondi Blg Suite 418 Galesburg IL 61401
Donate to Alzheimers
Frequently Asked Questions
Why Are All Calls Recorded and Transcribed?
We utilize this technology for several purposes:
o For transparency purposes, especially when working with the elderly
Recorded
o To have audio documentation of possible changes or concerns
Transcribed
o To aid the coaches in remembering earlier conversations’ details
o To provide printed documentation to bring to medical appointments
Who Has Access To The Recordings and Transcriptions?
Active access is available to the coachee’s coach(es) and Phone Home
management.
o The coachee may request copies of the written transcripts.
o The team leader, health care proxy, and/or medical personnel will only have
access to the documentation needed for medical purposes; full conversations
are kept confidential expect when medically necessary, OR someone is in
danger of harming themselves or others.
How Are Steps Determined?
This is multi-faceted including, but not limited to; o Background given by the Team Leader, including daily living abilities and diagnosis when applicable o Observations during the in-take process o May change based on interactions with their coaches
Are We Locked Into Those Packages?
If you find the quantity of calls per week needs to be adjusted, we will certainly recalculate the rate based on the need. Brief re-evaluations occur frequently, determined by the step level. If a change in condition requires a change of package, we can do so at any time.
What Happens When the Coachee Passes Away?
• Phone Home will cancel the service effective the date of passing.
• Team leaders and their families are given 3 sessions of grief coaching.
• Soon after, Team Leaders will receive a keepsake recording of compiled
conversations by their loved one.
• Copies of transcriptions and recordings will be maintained as long are legally
required; thereafter, the documentation will be securely removed from our
system.
Affiliate/Partner Links
Vibrant Life Coaching LLC
Lauren P. Brown
